Technical Account Manager (Post-Sales) Multiple Locations

The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with direct and channel customers. The TAM must be able to articulate the company's technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.

Responsibilities

• Provide product and technical support for assigned accounts
• Identify and develop potential new business opportunities
• Convey customer requirements to Product Management, Marketing and Engineering teams
• Provide functional and technical support to customers
• Respond to customer questions on technical and business related issues
• Deliver high-level and detailed sales presentations
• Responsible for attending conferences, seminars, etc

Qualifications

• Ideal candidate must be self-motivated with strong knowledge in security space: Vulnerability Management, Policy Compliance , Intrusion Detection Systems IDS, Intrusion Prevention Systems IPS, Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions
• Knowledge in variety of Federal Regulatory Compliance issues a plus: HIPAA, GLBA, Sarbanes Oxley SOX, etc
• Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• 5-7 years relevant experience
• Bachelors degree or equivalent experience
• Excellent written and oral communication skills
• Able to travel throughout sales territory

Technical Account Manager (Pre-Sales) Multiple Locations

The Technical Account Manager (TAM) is responsible for actively driving and managing the pre sales process with direct and channel customers. The TAM must be able to articulate the company's technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle.

Responsibilities

• Identify and develop potential new business opportunities
• Convey customer requirements to Product Management, Marketing and Engineering teams
• Respond to functional and technical elements of RFIs/RFPs
• Respond to customer questions on technical and business related issues
• Deliver high-level and detailed sales presentations
• Responsible for attending conferences, seminars, etc

Qualifications

• Ideal candidate must be self-motivated with strong knowledge in security space: Vulnerability Management, Policy Compliance , Intrusion Detection Systems IDS, Intrusion Prevention Systems IPS, Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions
• Knowledge in variety of Federal Regulatory Compliance issues a plus: HIPAA, GLBA, Sarbanes Oxley SOX, etc
• Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• 5-7 years relevant experience
• Bachelors degree or equivalent experience
• Excellent written and oral communication skills
• Able to travel throughout sales territory

Technical Account Manager (Pre-Sales) - Germany Germany

The Technical Account Manager (TAM) is responsible for actively driving and managing the pre sales process with direct and channel customers. The TAM must be able to articulate the company's technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle.

Responsibilities

• Identify and develop potential new business opportunities
• Convey customer requirements to Product Management, Marketing and Engineering teams
• Respond to functional and technical elements of RFIs/RFPs
• Respond to customer questions on technical and business related issues
• Deliver high-level and detailed sales presentations
• Responsible for attending conferences, seminars, etc

Qualifications

• Ideal candidate must be self-motivated with strong knowledge in security, vulnerability management, policy compliance and other enterprise security methodologies
• Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• 5-7 years relevant experience
• Bachelors degree or equivalent experience
• Excellent written and oral communication skills
• Able to travel throughout sales territory

Technical Account Manager (Post Sales) - Germany Germany

The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with direct and channel customers. The TAM must be able to articulate the company’s technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. The TAM will maintain post sales account ownership for technical and sales account management and act as primary technical liaison for assigned accounts.

Responsibilities

• Provide product and technical support for assigned accounts
• Identify and develop potential upsell opportunities
• Convey customer requirements to Product Management, Marketing and Engineering teams
• Provide functional and technical support to customers
• Provide technical Certification training to customers, partners and prospects
• Respond to customer questions on technical and business related issues
• Delivery high-level and detailed sales presentations
• Responsible for attending conferences, seminars etc
• Reporting through Company’s CRM

Qualifications

Ideal candidate must be self-motivated with strong knowledge of vulnerability management, security policy compliance and business process management technologies. Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports. Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.

Additional Plus Competencies

• Bachelors degree or equivalent experience
• 5-7 years relevant experience
• Excellent written and oral communication skills in German and English
• Able to travel throughout sales territory

Technical Account Manager - BeNeLux BeNeLux

The Technical Account Manager (TAM) is responsible for actively driving and managing the pre sales process with direct and channel customers. The TAM must be able to articulate the company's technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle.

Responsibilities

• Identify and develop potential new business opportunities
• Convey customer requirements to Product Management, Marketing and Engineering teams
• Respond to functional and technical elements of RFIs/RFPs
• Respond to customer questions on technical and business related issues
• Deliver high-level and detailed sales presentations
• Responsible for attending conferences, seminars, etc

Qualifications

• Ideal candidate must be self-motivated with strong knowledge in security, vulnerability management, policy compliance and other enterprise security methodologies
• Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• 5-7 years relevant experience
• Bachelors degree or equivalent experience
• Excellent written and oral communication skills
• Able to travel throughout sales territory

Technical Account Manager - UK UK

Responsibilities

The TAM EMEA SMB is in charge of managing the relationship with QualysGuard Express SMB customers and the primary responsibility is to take care of the overall success of Qualys’ rapidly growing installed base. The Post-Sales Technical Account Manager works proactively to insure QualysGuard Express customers are successfully using and leveraging the product. The EMEA Manager of TAM Renewals will connect on a regular basis to our existing customers and perform technical check ups. He or she may perform site visits and/or also webinars to guide and inform customers in the successful use of QualysGuard within their respective organizations. The EMEA Manager of TAM Renewals may also serve as the first point of contact for Express customers and help direct inquiries to the right resources within Qualys such as support, pre-sales or management. The EMEA Manager of TAM Renewals is also responsible for answering customer inquiries and highlighting value, and benefits from a technical perspective. The EMEA Manager of TAM Renewals will be responsible for gathering customer feedback, details, and use cases and delivering that to the internal organization as data points to drive product and company direction. Success of this role will be measured by the activity rate of Express customers, the annual renewal rate of Express customers, and the overall satisfaction of Express customers.

Qualifications

• Ideal candidate will come from a security and/or networking background while performing an engineering, administration or support role. Candidates from the following backgrounds may be a fit: Post Sales Consultants, Technical Pre-Sales Engineers, Consulting and Professional Services profiles, Technical Support Engineers, Engineering or Technical Customer Service oriented profiles
• General knowledge of current IT security fields including Firewall, Intrusion Detection Systems IDS, Intrusion Prevention Systems IPS, Vulnerability Management, Network Scanners (Nessus, nmap, Cybercop, ISS Internet Scanner), PCI, Policy Compliance and Audit Tools, other enterprise security solutions
• General knowledge of Desktop and Server operating system configuration, TCP/IP networking hardware, protocols, and LAN configuration, knowledge of LAN and WAN technologies, network design, and web security architectures
• Knowledge in variety of Federal Regulatory Compliance issues a plus: HIPAA, GLBA, Sarbanes Oxley SOX, etc
• Must have a strong technical background and customer orientation and possess an excellent work ethic
• Excellent written and verbal communication skills
• Most work is done over the phone with some occasional travel to clients, partners, trade shows, etc
• Fluent in German

Lead Qualification Representative EMEA

The focus of the Lead Qualification Representative is to bring in qualified new business leads through professional outbound telephone calls based on knowledge of industry and customer profiles. The candidate will also be required to manage inbound customer enquiries and be pro-active with decision making and identifying new business opportunities. The ideal candidate will be a career minded professional that is looking for long-term sales career prospects. They must demonstrate an acute ability to think on their feet. This role requires a high energy qualification of new business leads, a hunter that wants to be rewarded for their sales success.

Responsibilities

• New Business lead qualification, telemarketing and account management development.
• Collaborate with the Sales Team to explore new opportunities
• Identify segment-specific trends and triggers that can be shared with the Sales Team and Strategic Account Managers.
• Build telephone relationships at many different levels within targeted high-potential customers.
• Communicate value proposition that is tightly linked to customer issues and circumstances.
• Map and verify customer organizations and other profile data and communicate that information to Sales Teams and others through timely and accurate entry into the company system.
• Ensure that agreed-upon activity metrics and standards are met on a daily, weekly and monthly basis

Qualifications

• At least 2-4 years of business-to-business lead development, telemarketing or telesales experience.
• Experience working in the Security market, storage or networking verticals.
• Proven track record of overachievement within a business development setting.
• Demonstrated ability to develop a new business leads and build relationships.
• Educated to A’ level or higher (or European equivalent).
• High level of comfort with a technology driven, fast-paced environment that requires the ability to quickly synthesize multiple sources of data.
• Basic technical knowledge and skill.
• Professional training in selling, prospecting and qualifying techniques.
• Strong verbal and written communication skills; skilled and active listener

Additional Plus Competencies

• Highly organized
• Motivated, able to sustain quality performance
• Attention to detail
• Enthusiastic team player
• Good communicator
• EMEA experience

Technical Account Manager - Asia Pacific Asia Pacific (China, South East Asia and Pacific Area)

The Technical Account Manager (TAM) is responsible for actively driving and managing the pre and post sales process with enterprise customers and partners across Asia Pacific (China, South East Asia and Pacific Area). Great communication skills and the ability to articulate the company's technology, product and vision to business and technical users, is a must. Qualys is a customer focused organization and we expect our TAMs to be able to identify all technical and business issues a prospective customer might encounter to assure complete customer satisfaction through all stages of the sales process.

Responsibilities

• Deliver high-level and detailed sales presentations
• Respond to functional and technical elements of RFI's/RFP's
• Respond to customer questions on technical and business related issues
• Provide product and technical support to existing customers and partners
• Convey customer requirements to Product Management, Marketing and Engineering teams
• Attend conferences, seminars and tradeshows

Qualifications

To reap the benefits of this position the ideal candidate is self-motivated with a strong knowledge of and a passion for security policy compliance, vulnerability management and/or IP networking. Strong presentation skills and the ability to communicate professionally in response to emails, RFPs and reports are required. A can-do attitude combined with an organized and analytical mind are required to navigate possible sales obstacles through creative and adaptive approaches.

Additional Plus Competencies

• Bachelors degree or equivalent experience
• 5-7 years relevant experience
• Prior experience with vulnerability assessment or penetration testing projects is a big plus
• Excellent written and oral communication skills in English
• Ability to travel throughout sales territory