USA
Europe
Technical Support Engineer Redwood Shores, CA
Responsibilities
The Technical Support Engineer will provide email and phone technical support to our customers, will act as point of contact regarding technical issues, and will work closely with Engineering and QA teams to facilitate feedback.
Qualifications
- 4+ years of experience in a technical support role.
- Strong knowledge of current firewall, Intrusion Detection System Brands & technologies, and Vulnerability Network Scanners ( Nessus, nmap, Cybercop, ISS Internet Scanner).
- Knowledge of NIS, NFS, DNS, ACL, server/client configuration, TCP/IP networking hardware, protocols, and LAN configuration, knowledge of LAN and WAN technologies and web security architectures.
- Preferably the candidate would have some knowledge of major web server software (IIS, Apache, Websphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2000, Windows NT, Novell, Lotus Notes, Mac OS).
- Strong customer orientation and possess an excellent work ethic.
- Outstanding troubleshooting and analytical skills
- Excellent written and verbal communication skills
- Bachelor of Science, preferably with a major in Computer Science or another relevant field.
Technical Support Engineer UK
Responsibilities
The Technical Support Engineer is an integral and strategic part of the development process at Qualys, and also serves on a team that is part of the strategic advantage that Qualys provides to our customers. The Technical Support Engineer provides email and phone technical support to our customers, will act as point of contact regarding technical issues, and will work closely with Engineering, Operations and QA teams to facilitate feedback. Qualys staffs our Technical Support team such that we answer all incoming calls live, with a senior technical engineer. We do not utilize scripts, nor triage out customers from a Tier 1 person to a Tier 2 person. We are looking for strong technical individuals that have the desire and capability to think on their feet and work on complex problems.
Qualifications
- 4+ years of experience in a technical support role.
- Strong knowledge of current firewall, Intrusion Detection System Brands & technologies, and Vulnerability Network Scanners ( Nessus, nmap, Cybercop, ISS Internet Scanner).
- Knowledge of NIS, NFS, DNS, ACL, server/client configuration, TCP/IP networking hardware, protocols, and LAN configuration, knowledge of LAN and WAN technologies and web security architectures.
- Preferably the candidate would have some knowledge of major web server software (IIS, Apache, Websphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2000, Windows NT, Novell, Lotus Notes, Mac OS).
- Strong customer orientation and possess an excellent work ethic.
- Outstanding troubleshooting and analytical skills
- Excellent written and verbal communication skills
- Foreign language verbal and written
- Bachelor of Science, preferably with a major in Computer Science or another relevant field.
