TELEPHONE SUPPORT FEATURES

Availability
Qualys® delivers support around the globe and around the clock-every day of the year. Our global infrastructure is designed to provide the best possible support, no matter where you're located. US and European Support Centers are strategically located to support our customers worldwide.

Function
- Account management
- Technical assistance
- False-positive management
- Feature requests and enhancements

Access
Qualys customer service is available for all QualysGuard customers via phone at the following numbers:

- US & Canada: 1 (650) 801 6161 or 1 (866) 801 6161 toll free
- Europe/International: +44 (0)1753 872102 (UK) or +33 1 41 97 35 81 (France)

Response Time
Qualys' policy is to respond to all QualysGuard customer cases promptly, within 24 hours. An incident ticket is assigned a priority number based on the nature of the issue.